Information Officer

Closing date: 14/01/2018

Are you a great communicator, passionate about helping people? Keen to see more people get involved in dementia research studies?

We are looking for a confident, friendly and proactive person to join our Information Services team as an Information Officer. The team creates and disseminates accessible and informative health information about dementia and operates the charity’s Dementia Research Infoline, providing the public with information about dementia, current dementia research and opportunities to get involved in research. It is also responsible for promoting the value of research involvement to the public. If you have a solid understanding of science and the clinical research process, and an ability to communicate in a clear, sensitive and patient way, this role in our busy Communications and Engagement team could be perfect for you.

Please note that the Dementia Research Infoline does not provide counselling or medical advice.

Main tasks of role:                       

  • Write and update health information materials about dementia in line with current clinical practice.
  • Act as the first point of contact for the Dementia Research Infoline, providing information about dementia and research and signposting to other organisations.
  • Respond to health and research enquiries by phone, letter and email.
  • Discuss with the public the different ways people can get involved in research and the types of studies looking for volunteers.
  • Assist members of the public with registration for Join Dementia Research. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
  • Manage the confidential handling of personal data.

Person Specification:

  • Science degree or an equivalent level of education.
  • Experience of discussing health or research matters with the public.
  • Clear, effective written and oral communication skills with a sensitive and patient phone manner.
  • Good knowledge of the clinical research process and how the public can play a part in it.
  • Ability to translate scientific research to make it accessible to the public, both over the phone and in written responses and health information materials.
  • Ability to identify appropriate sources and evaluate evidence to provide up-to-date, accurate, evidence-based information.
  • Appreciation of the emotional impact of dementia on individuals and an awareness of services and organisations relevant to people with dementia.

For full details of the role, please download the full job description. You will be joining an incredibly dedicated team with a passion for raising awareness of dementia research.

Interviews will be held the week commencing 22 January 2018. Please specify in your cover letter if you are unavailable to interview that week.

In order for your application to be considered, please email your CV, covering letter, and Equal Opportunities form to the HR team at