If you have general questions about dementia or want to know more about dementia research and how you and your loved ones can get involved, our Dementia Research Infoline can help.
Our Information Officers can provide information, help answer your questions or help you find other organisations better able to assist.
How to contact the Dementia Research Infoline
- Call us on 0300 111 5 111 between 9.00-5.00pm Monday to Friday (excluding bank holidays). Calls are charged at the same rate as 01 or 02 numbers and should be included in any free call packages you have. Charges for mobiles are likely to be higher. We try to answer calls as quickly as possible, but if the Infoline is busy or you call outside our operating hours, you can leave us a message with your contact details and one of our team will aim to get back to you within three working days.
- Email us at firstname.lastname@example.org.
- Write to us at Dementia Research Infoline, Alzheimer’s Research UK, 3 Riverside, Granta Park, Cambridge, CB21 6AD
It is not within our remit to assist students with their projects. However, if you are a student and are unable to find the help you need using the information available on our website, please do contact us and we will endeavour to reply to you within five working days.
Give us your feedback
We want the Dementia Research Infoline to work for you and are constantly looking to improve the service we provide. If you are pleased with the service you’ve received, or feel that we have fallen short, contact us or fill in our short online feedback survey.
If you wish to make a formal complaint, it will be taken seriously and treated in confidence in accordance with our complaints procedure. To make a formal complaint or request a full copy of our complaints procedure, contact the Information Services Manager, Katie Puckering on email@example.com, 0300 111 5333 or by writing to Alzheimer’s Research UK, 3 Riverside, Granta Park, Cambridge, CB21 6AD.