If you have general questions about dementia or want to know more about dementia research and how you and your loved ones can get involved, our Dementia Research Infoline can help.
Our Information Officers can provide information, help answer your questions or help you find other organisations better able to assist.
How to contact the Dementia Research Infoline
- Call us on 0300 111 5 111 between 9.00-5.00pm Monday to Friday (excluding bank holidays). Calls are charged at the same rate as 01 or 02 numbers and should be included in any free call packages you have. Charges for mobiles are likely to be higher. We try to answer calls as quickly as possible, but if the Infoline is busy or you call outside our operating hours, you can leave us a message with your contact details and one of our team will aim to get back to you within three working days.
- Email us at email@example.com.
- Write to us at Dementia Research Infoline, Alzheimer’s Research UK, 3 Riverside, Granta Park, Cambridge, CB21 6AD
It is not within our remit to assist students with their projects. However, if you are a student and are unable to find the help you need using the information available on our website, please do contact us and we will endeavour to reply to you within five working days.
Our health information
All of the health information we produce is accredited by the Patient Information Forum Tick. This ensures our health information is as useful and relevant as possible to people living with dementia, their friends, family and carers, and for people who want to know more.
We involve people in our information production and update process. We also follow guidelines to make sure our information is written in plain English, our evidence base is reliable and up to date, and that people can easily share their feedback and thoughts with us so we can keep improving.
Give us your feedback
We want the Dementia Research Infoline to work for you and are constantly looking to improve the service we provide. If you are pleased with the service you’ve received, or feel that we have fallen short, contact us or fill in our short online feedback survey.
If you wish to make a formal complaint, it will be taken seriously and treated in confidence in accordance with our complaints procedure. To make a formal complaint or request a full copy of our complaints procedure, contact the Information Services Manager, Katie Puckering on firstname.lastname@example.org, 0300 111 5333 or by writing to Alzheimer’s Research UK, 3 Riverside, Granta Park, Cambridge, CB21 6AD.