Alzheimer's Research UK

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Privacy

Alzheimer’s Research UK (1077089 and SC042474), and it’s trading entity Alzheimer’s Research Trading Limited (03880026), take individual privacy seriously, and aim to ensure that our websites meet and exceed all relevant legal and regulatory requirements, including the Data Protection Act. Our privacy policy is published on our public website (on this page), and any changes made to it are promptly reflected in the content of this page. Any personal information collected via our websites will be stored and processed exclusively for the purposes of Alzheimer’s Research UK in accordance with this privacy policy

Personal information

Any personal information you provide, including your email address, will not be passed on to any third party (other than any contractors or firms working on our behalf, who have entered into a confidentiality agreement), except where you have signed a petition, or similar, to be presented to a third party.

We and our partner suppliers do not keep personal financial information for longer than necessary to process payment. We store your personal details to record your support and interaction with Alzheimer’s Research UK and to record your preferences for communication. Alzheimer’s Research UK is the sole owner of any information we collect via our websites. If you use a credit or debit card to make a payment your details are processed securely to RBS Worldpay and Committed Giving, who we employ to do our online payment processing. We do not keep your card details online, other than the type of card used. We store data in accordance with the Data Protection Act and are PCI compliant.

If you sign up to an email list, we will send you relevant information according to where and how you signed up. You may request to be removed at any time you wish. We promise to unsubscribe you from our mailing lists within one week of receiving your notification.

If you provide your address or phone number, we would like to write to you or call you. You may at any point request not to receive such communications any more.

If you provide your mobile phone number, we would like to call or send you text messages. You may at any point request not to receive calls, text messages or both any more.

Our communications contain details of how you can stop them in future, or you can contact our supporter care team (Monday-Friday, 9am- 5pm):

Alzheimer’s Research UK
3 Riverside
Granta Park
Great Abington
Cambridge
CB21 6AD
UK
Telephone: 0300 111 5555
Email: enquiries@alzheimersresearchuk.org
Fax: 01223 824503

Security

We use high-quality encryption called Secure Sockets Layer (SSL) to protect your personal information when appropriate. All the information provided to us is stored securely, within the European Economic Area, once we receive it. People working on behalf of Alzheimer’s Research UK only have access to the information they need, and the web servers are stored in a high-security environment that is kept under 24-hour guard.

Website statistics

We use traffic analysis tools to analyse website traffic in order to help us continually improve the design, content and layout of pages.

Cookies

'Cookies' are small pieces of information sent by a computer’s web server to a web browser, which enables the server to collect information from the browser. A cookie essentially takes the form of a small text file deposited on your computer’s hard drive. We may place a cookie on your machine to help with the gathering of the above website data or, where necessary, to ensure that pages where you log in function correctly. We do not access any information stored in cookies placed on your machine by other websites.

If you would like to prevent our cookies from being stored on your computer in future, you can do so by referring to your Internet browser’s instructions. You can do this by clicking on the Help menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our site and your use of our site may be limited. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

How do we collect information?

We obtain personal information from you when you enquire about the activities of Alzheimer’s Research UK, register with us to receive a newsletter, order cards, gifts, or information packs, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to send you a gift card or make a donation in your name.

What information do we collect?

The types of information typically collected include names, dates of birth, email addresses, postal addresses, telephone and fax numbers, and credit/debit card details for donations – as stated above, these are not stored but are used only for processing.

How do we use this information?

If you register with us to receive news and information, kindly make donations, or fill in any donation forms, we keep a record of the personal information you provide to send you our newsletter. Occasionally we will also send you other updates on our work, Alzheimer’s Research UK appeals or direct mail that we feel may be of interest to you.

If you make a donation using the online form, we receive your name, address and card details in order to process the payment, and use this information only as set out in this privacy policy.

Integrating Third Party Services

We will sometimes launch digital initiatives that allow or enable you to login in via third party services such as Facebook or Twitter, to integrate your user experience. To do this, we will ask you to login to said relevant third party service. When you do this, we collect relevant information to enable our initiative to access that Third Party Service and your data contained within. You will always be asked before we access any information held in the Third Party Service, but we are not responsible for how Third Party Services use, store and disclose your information, and will not accept responsibility for the privacy practices or other actions of any Third Party Services.

Disclosure of information to third parties

Alzheimer’s Research UK does not sell or rent user information to anyone. From time to time, however, we agree with other like-minded organisations to write to some of each other’s supporters, for the mutual benefit of both organisations. We only do this if we have your consent to do so. We may also need to disclose your information if required to do so by law.

Accessing your information

You have the right to request to see all personal data that we hold about you. The law permits us to charge you a fee of £10 for providing this information. If you would like to exercise this right, or have any concerns about the personal data held on you, please let us know. Any personal data that you inform us is incorrect will be amended or deleted, as appropriate.

Your consent

By providing us with your personal data you consent to the collection and use of any information you provide in accordance with the above purposes set out in this privacy statement.

Children’s data

When you register with us, you are stating that you are over 18 years of age, or a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true.

Confidentiality

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Alzheimer’s Research UK.

Changes

If your personal details change, please help us to keep your information up to date by notifying us.

Text to Donate Terms and Conditions

Text the word DEFEAT to 70111 to donate £3 to Alzheimer’s Research UK. Your donation will fund vital research and help us work to defeat dementia.

You will be charged the £3 donation amount plus one standard network message for each SMS you send.

Please enter the shortcode and keyword carefully as your donation is important to us. Messages sent containing other keywords or sent to other numbers will not reach us, though you may still be charged.

Please note that you can only donate from a UK mobile account. If you donate using this service from a UK mobile abroad you may incur additional network charges.

Alzheimer’s Research UK receive 100% of your donation; with the exception of O2 & Tesco Mobile customers where Alzheimer’s Research UK receive a minimum of £2.96.

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. You are responsible for any additional data or message charges that are incurred in the collection of this

The campaign will run until 31 March 2015 – donations made after that date may not be received by the charity, but you may still be charged

You must get the bill payer’s permission for each text you send; and if you are under 16, you must have your parent or guardian’s permission to make a donation

By using this service you agree that we may contact you in the future. Alzheimer’s Research UK values your support and promises to respect your privacy. The data we gather and hold is managed in accordance with the Data Protection Act (1998). If you have any queries relating to this service or do not wish to be contacted in the future, please call 0300 111 5555 (call charges apply) or email enquiries@alzheimersresearchuk.org

This SMS service is being provided for Alzheimer’s Research UK (a registered charity: 1077089 and SC042474) by Cymba Integrated Solutions Ltd, 110 Gloucester Ave, London NW1 8HX

Contacting the Dementia Research Infoline

Any information provided to the Dementia Research Infoline will be treated confidentially, in accordance with the Data Protection Act (1998).

Every enquiry to the Infoline will be logged using an anonymous call logging system. This allows us to track the volume and nature of enquiries to help us make the service as effective as possible.

Personal information provided to the Dementia Research Infoline will only be used to help us deal with your enquiry. It will not be passed on to a third party unless you have given us specific permission to do so, except in exceptional circumstances to comply with the law. This may include cases where there is a terrorism threat or to protect the vital interests of a caller e.g. life or death situations.

Any information that is provided to Infoline staff during registration into ‘Join dementia research’ is dealt with in accordance with the privacy policy (link) outlined on the Join Dementia Research website.

We may ask you whether you would like to be kept up-to-date with our work and allow you to opt-in to a range of communications from Alzheimer’s Research UK. If you do, we will hold your contact details on a secure database.

If you have any further queries about our privacy policy, please do not hesitate to contact us by telephone, 0300 111 5555 or email enquiries@alzheimersresearchuk.org

Last updated:10 June 2014

Grant applications

To apply for grant funding you must first register for an online account where you will be able to view open grant rounds and access application forms.

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